AI receptionist for hotels and rentals.
The front desk is checking someone in while the phone rings, and the guest on the line wants to book tonight. An AI receptionist answers every call, helps callers book or change a stay, handles guest requests and covers the desk overnight, so your team can take care of the people standing in the lobby.
What does an AI receptionist do for a hotel or vacation rental?
It answers reservation and guest calls 24/7. It checks availability and books through your property management system or booking engine where that is connected, or texts the caller a secure booking link. It answers questions about parking, check in, amenities and directions, logs guest requests for housekeeping or maintenance, and sends anything urgent to the manager on duty.
Calls it handles
New reservations
It checks dates and room types and books through your system where connected, or texts a secure link to your booking engine so the guest can finish.
Changes and cancellations
Guests changing dates, adding a night or cancelling get handled under your policy, or passed to the desk with the confirmation number.
Guest requests
Extra towels, a late checkout, a crib or a maintenance issue. It logs the request and sends it to the right team.
Questions before arrival
Parking, check in time, pet policy, the pool, breakfast and directions, answered from the details you approve.
Groups and events
Wedding blocks, team travel and meeting space inquiries get their dates and headcount recorded and sent to your sales manager.
Overnight desk coverage
Late arrivals, lockouts and noise complaints are handled with your overnight rules, and real problems go to the manager on duty.
How a call goes
- 1
Answers every call within seconds, day or night, in the language the guest speaks.
- 2
Finds out if the caller wants to book, change a stay, ask a question or needs help on property.
- 3
Checks availability and books, or texts a secure booking link, without taking card numbers by voice.
- 4
Logs guest requests for housekeeping or maintenance, and sends urgent issues to the manager on duty.
- 5
Saves a summary of every call so the next shift knows what happened overnight.
Hotels and rentals run on systems like Oracle OPERA Cloud, Cloudbeds, Mews, Guesty or Hostaway, plus a booking engine and channel manager. Where an API, calendar sync or automation is available, we connect the receptionist to check availability, create reservations and log requests. Where it is not, the agent texts a booking link and sends every request to the desk with the details.
- No card numbers over the phone
The agent never collects card numbers by voice unless a PCI compliant payment flow is set up. By default it texts the guest a secure link to your booking engine to pay.
- Only live rates
It quotes rates only from your system or your approved rate sheet, and sends a link when it can't confirm a price, so guests never hear a number that doesn't match your site.
- Guest safety
If a caller reports a fire, a medical issue or a threat, the agent tells them to call 911 and alerts the manager on duty right away.
- Your policies, word for word
Cancellation, pet, deposit and age policies are read exactly as you write them, so every guest hears the same thing.
Questions hotels ask
Can an AI receptionist book hotel reservations?
Yes, where your property management system or booking engine allows a connection. Otherwise it checks your availability rules and texts the guest a secure link to book.
Does it take credit card numbers over the phone?
Not by default. Card numbers should only be taken through a PCI compliant flow, so the agent sends a secure payment or booking link instead.
Does it work with Cloudbeds, Mews or OPERA?
We connect to the systems you use where an API, calendar sync or automation is available, and confirm what your account allows before launch.
Can it cover the front desk overnight?
Yes. It answers late arrival, lockout and guest request calls with your overnight rules and sends anything urgent to the manager on duty.
Will it work for vacation rentals with no front desk?
Yes. It answers guest questions, takes booking inquiries, logs maintenance issues and alerts your cleaner or property manager, so guests always reach someone.
Guides worth reading
All guidesTell us how your calls work today. We'll show you what a custom AI receptionist would handle, and what it shouldn't.