AI receptionist for electricians.
Half your day is spent in attics, crawl spaces and panels, which is exactly when the phone rings. An AI receptionist answers every call, asks the right safety questions first, and books the service call or panel estimate while you finish the job in front of you.
What can an AI receptionist do for an electrical contractor?
It answers your line 24/7, screens every call for real hazards, and tells callers with sparking, smoke or a burning smell to get safe and call 911 or their utility before anything else. Routine work like outlets, lighting, panel upgrades and EV chargers gets booked on your calendar, and true emergencies go straight to your on-call electrician.
Calls it handles
Hazard calls
Sparking outlets, a burning smell, a hot panel or a line down. It tells the caller to get away from the hazard and call 911 or the electric utility first, then alerts your on-call electrician.
Power out in part of the home
It asks a few simple questions you approve, like whether neighbors have power or a breaker tripped, then books a visit or points them to the utility outage map.
Service calls
Dead outlets, flickering lights, new fixtures, ceiling fans and GFCI problems. It captures the details and books a service window.
Panel upgrades and EV chargers
It asks about the home's age, panel size if they know it and what they want to add, then books an estimate with your estimator.
Generators
Install quotes, maintenance visits and generators that won't start after a storm get sorted and booked by urgency.
Commercial and property manager requests
Work orders from property managers and businesses are logged with the site address, access details and a contact on site.
How a call goes
- 1
Answers every call within seconds, day or night, including storm days when volume spikes.
- 2
Asks your safety questions first and sends anyone describing a hazard to 911 or their utility.
- 3
Sorts the rest into emergency service, routine repair, estimate or a commercial work order.
- 4
Books the visit in an open slot, or calls and texts your on-call electrician for true emergencies.
- 5
Logs the call with details and a summary in your field service software or CRM.
Electrical shops often run on field service software like ServiceTitan, Housecall Pro, Jobber or FieldEdge. Where an API, calendar sync or automation is available, we connect the receptionist so booked jobs and call notes show up where dispatch already looks. If a direct connection is not possible, we use calendar sync, a CRM like GoHighLevel, or a dispatch text with every detail your tech needs.
- Safety comes first on every call
If a caller mentions sparking, smoke, a burning smell, a shock or a downed line, the agent tells them to move away from it and call 911 or the utility right away. It never walks anyone through touching a panel or wiring.
- Utility problem or your problem
A whole neighborhood without power is a utility issue, not a service call. The agent asks a couple of quick questions so you don't roll a truck for an outage you can't fix.
- Code and permit questions
Questions about code, permits and inspections are passed to a licensed electrician. The agent shares only the facts you approve, like whether you pull permits.
- Approved pricing language only
It can share a service call or diagnostic fee you approve and leaves job pricing to the electrician on site.
Questions electricians ask
What does the AI do if a caller says something is sparking or smells like it is burning?
It tells them to get away from the hazard and call 911 or their electric utility first, then alerts your on-call electrician with the details. You set the exact wording and escalation rules before launch.
Can it book panel upgrades and EV charger installs?
Yes. It asks the questions your estimator would, like the age of the home and what the customer wants to add, and books an estimate visit on your calendar.
Does it work with ServiceTitan or Housecall Pro?
Both offer ways for outside tools to connect, depending on your plan. We check what your account allows, and otherwise send jobs through calendar sync, a CRM or a dispatch text.
Will it answer when a storm knocks out power across town?
Yes. It can answer many calls at once, so callers don't hit a busy signal, and it can tell them how to check the utility outage map before booking a visit.
Can it handle commercial work orders?
Yes. It records the site, the problem, access details and an on-site contact, then sends the work order to the right person or books it if you allow that.
Guides worth reading
All guidesTell us how your calls work today. We'll show you what a custom AI receptionist would handle, and what it shouldn't.