AI receptionist for car dealerships.
Most calls to a dealership are about service and parts, and many of them ring out or die in a phone tree. An AI receptionist answers every call, books service appointments, sends sales callers to the right person and takes clean messages, so your advisors and BDC can focus on the people in front of them.
What does an AI receptionist do for a car dealership?
It answers your main line and service line, figures out whether the caller needs sales, service, parts or finance, and handles what it can on the spot. It books service appointments, answers basic questions like hours and directions, and passes sales leads to your BDC or a salesperson with notes. It never quotes prices, payments, rates or trade values.
Calls it handles
Service appointments
Oil changes, tire rotations, brakes, check engine lights and scheduled maintenance. It collects the vehicle, mileage and concern, then books an open slot.
Is my car ready
It answers status questions from your system where that is connected, or takes a message for the service advisor with the repair order details.
Recall questions
It tells callers they can check open recalls by VIN on the NHTSA website and books a recall appointment with your service department.
Sales inquiries
Is this one still on the lot, can I test drive it Saturday. It routes to your BDC or a salesperson and books a test drive if your rules allow.
Parts department
Part requests are taken with the vehicle details and VIN, then sent to the parts counter or transferred during open hours.
Trade in and finance callers
It books an appraisal or a call with finance and passes along the caller's details. It never estimates values, payments or rates.
How a call goes
- 1
Answers every call within seconds, including busy Saturday mornings and after the service drive closes.
- 2
Sorts the caller into service, sales, parts, finance or a general question, without a long phone tree.
- 3
Books service appointments and test drives, or answers hours, directions and basic questions.
- 4
Transfers live or texts your team when a hot sales lead or an upset customer is on the line.
- 5
Logs every call with a summary in your CRM or scheduler so nothing gets lost between departments.
Dealerships usually run on a DMS like CDK, Reynolds and Reynolds or Dealertrack, a CRM like VinSolutions or DealerSocket, and a service scheduler like Xtime or myKaarma. Access to these systems is often limited to approved vendors, so we check what your store allows. Where an API, calendar sync or automation is available, we connect the receptionist directly. Where it is not, appointments and leads go to your BDC with a full summary.
- No pricing promises
The agent never quotes vehicle prices, monthly payments, interest rates, trade values or repair costs. Those conversations go to your sales, finance or service staff.
- Sales and service routing
Your departments have different hours, people and goals. You decide which calls get transferred live, which get booked and which get a message.
- Text consent
Follow up texts and reminders need the customer's consent. We set up the disclosure and opt in language with your team before launch.
- Upset customers go to a person
Complaints about a repair or a deal are taken calmly and sent to a manager right away, instead of letting a machine argue with an unhappy customer.
Questions dealerships ask
Can an AI receptionist book service appointments for my dealership?
Yes. It collects the vehicle, mileage and the customer's concern, then books an open slot in your service scheduler where that is connected, or sends the request to an advisor to confirm.
Will it quote prices or payments?
No. It never quotes vehicle prices, payments, rates, trade values or repair costs. It books the appointment or passes the caller to the right person on your team.
Does it work with CDK, Reynolds or Xtime?
Many dealer systems only allow approved vendors, so we check what your store can connect to. Where an API, calendar sync or automation is available, we use it. Otherwise everything goes to your BDC with a summary.
Can it send sales calls to the right salesperson?
Yes. You set the rules, such as live transfer to whoever is up, a specific salesperson for returning customers, or your BDC during open hours.
What about calls after the dealership closes?
It answers them all, books service appointments, takes sales inquiries and messages, and your team starts the morning with every lead logged and summarized.
Guides worth reading
All guidesTell us how your calls work today. We'll show you what a custom AI receptionist would handle, and what it shouldn't.